Product Support Engineer

Location: San Diego, CA or Austin, TX

Blooma is an extremely fast-growing and well-funded SaaS company that develops AI driven solutions for Commercial Real Estate (CRE) lending

We are currently seeking a talented Product Support Engineer to join our busy Technical Operations Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry. You will work closely with Product support, Development and QA teams to diagnose, troubleshoot and resolve complex issues, as well as write scripts to interface with our internal micro services in order to import client data during onboarding. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. This is a full-time position with possibility for on-call responsibilities for evening coverage.

Responsibilities 
  • Provide technical support covering all issues related to the Blooma software and API integrations
  • Write scripts to connect to existing micro services in order to insert, update, or delete client data during client onboarding
  • Learn everything about our software and use that knowledge to troubleshoot technical issues
  • Troubleshoot critical production issues affecting end-users, including system unavailability, data integrity issues, and software bugs identification
  • Handle inquiries regarding all technical issues, information requests on application capabilities, business rules, and configuration
  • Provide coordinated support for getting new releases and configuration changes into production
  • Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds
  • Document new processes and keep existing documentation and tools up to date as the environment changes
  • Interface with engineering, product management and professional services when necessary
Required Experience
  • A self-motivated, self-described “techie”, eager to learn new software
  • Exposure to Object oriented programming, basic web programming concepts
  • Knowledge of Java to be able to review and troubleshoot code
  • Computer or Software administration / development
  • Experience with databases, NoSQL (Mongo) and SQL with ability to write queries
  • Understanding of HTML, XML, JSON
  • Experience in AWS (DevOps)
  • Ability to diagnose and use industry standard tools and techniques to assure the application performs to client expectations
  • Experience working with CRM Software
  • The confidence, communication and interpersonal skills to troubleshoot urgent or critical issues
  • Experience in a Software Support role
  • Experience working in small team/start up environment
  • Experience working with development or in a DevOps role
  • The desire to learn new soft and technical skills and to coach, mentor and train peers throughout the organization
Education

Bachelor’s/ Master’s Degree in Computer Science, Engineering, Software Engineering or relevant field.

For consideration, please send your resume and salary requirements to talalmog@blooma.ai.

    Resume

    Cover Letter

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