Blooma is the leading AI-powered digital underwriting SaaS platform for commercial real estate. The Customer Experience (Adoption) Manager is responsible for expediting Blooma’s customers time to value in their first 90 days, throughout the onboarding process, and drive continued engagement and value to our users.
We are looking for a candidate with experience in commercial real estate (ideally with underwriting background), with strong communication skills, a history of helping customers achieve value by driving product adoption, and a passion for technology.
This role will require you to work cross-functionally to ensure Blooma delivers a best-in-class customer experience that allows customers to achieve their objectives by leveraging our industry leading SaaS solution. Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.