Blooma is the leading AI-powered digital underwriting SaaS platform for commercial real estate. The Director of Implementation & Onboarding is responsible for expediting Blooma’s customers time to value in their first 90 days, throughout the onboarding process, and drive continued engagement and value to our users.
We are looking for a candidate with experience in both SaaS B2B implementations, as well as specific subject matter expertise in either commercial lending, commercial real estate, or other Fintech, with strong communication skills, a history of helping customers achieve value by driving product adoption, and a passion for technology.
This is a hands-on position that will eventually evolve to a leadership position, managing the onboarding team and formalizing our processes. It requires working cross-functionally, with Sales, and product, to ensure that Blooma delivers a best-in-class customer experience that allows customers to achieve their objectives by leveraging our industry leading SaaS solution. Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.