Tag: Austin TX

Product Support Engineer

Location: San Diego, CA or Austin, TX

Blooma is an extremely fast-growing and well-funded SaaS company that develops AI driven solutions for Commercial Real Estate (CRE) lending

We are currently seeking a talented Product Support Engineer to join our busy Technical Operations Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry. You will work closely with Product support, Development and QA teams to diagnose, troubleshoot and resolve complex issues, as well as write scripts to interface with our internal micro services in order to import client data during onboarding. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate “out of the box” thinking. This is a full-time position with possibility for on-call responsibilities for evening coverage.

Responsibilities 
  • Provide technical support covering all issues related to the Blooma software and API integrations
  • Write scripts to connect to existing micro services in order to insert, update, or delete client data during client onboarding
  • Learn everything about our software and use that knowledge to troubleshoot technical issues
  • Troubleshoot critical production issues affecting end-users, including system unavailability, data integrity issues, and software bugs identification
  • Handle inquiries regarding all technical issues, information requests on application capabilities, business rules, and configuration
  • Provide coordinated support for getting new releases and configuration changes into production
  • Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds
  • Document new processes and keep existing documentation and tools up to date as the environment changes
  • Interface with engineering, product management and professional services when necessary
Required Experience
  • A self-motivated, self-described “techie”, eager to learn new software
  • Exposure to Object oriented programming, basic web programming concepts
  • Knowledge of Java to be able to review and troubleshoot code
  • Computer or Software administration / development
  • Experience with databases, NoSQL (Mongo) and SQL with ability to write queries
  • Understanding of HTML, XML, JSON
  • Experience in AWS (DevOps)
  • Ability to diagnose and use industry standard tools and techniques to assure the application performs to client expectations
  • Experience working with CRM Software
  • The confidence, communication and interpersonal skills to troubleshoot urgent or critical issues
  • Experience in a Software Support role
  • Experience working in small team/start up environment
  • Experience working with development or in a DevOps role
  • The desire to learn new soft and technical skills and to coach, mentor and train peers throughout the organization
Education

Bachelor’s/ Master’s Degree in Computer Science, Engineering, Software Engineering or relevant field.

For consideration, please send your resume and salary requirements to talalmog@blooma.ai.

    Resume

    Cover Letter

    Java Backend Developer

    Location: Austin, TX or Remote*

    Blooma is the leading analytics and AI platform for commercial real estate lenders, brokers and investors.  Blooma’s technology automates the analysis, underwriting, and risk management for commercial real estate portfolios, and delivers critical intelligence and insights to all commercial real estate stakeholders. Blooma allows underwriters and originators to spend less time reading documents and spreading financials, and more time making strategic decisions and closing the CRE transactions that make an impact in our neighborhoods and on our world.

    Blooma is looking for a Java Backend Developer to join our growing Research & Development team. You’ll be part of our highly experienced, agile team that’s responsible for the full software development lifecycle of Blooma Products. You should have proven experience of at least 7 years of Java back-end coding. Experience in FinTech is highly preferred.

    Responsibilities 
    • Work with off and on shore development teams and product managers
    • Develop new features and perform needed maintenance on backend micro-services and persistent layer
    • Write and consume APIs effectively
    • Test software to ensure responsiveness and efficiency
    • Troubleshoot, debug and upgrade
    Required Experience
    • Proven experience in back-end Java development (at least 7 years)
    • Proven experience developing scalable SAAS solutions
    • Excellent communication and teamwork skills
    • Great attention to detail
    • Great “can-do” attitude and ability to join a “one for all, all for one” team that loves what they do.
    • Must have a US work Visa

    *Preference for developers in the Austin, TX area, but accepting all applicants. Less than 10% travel.

      Resume

      Cover Letter

      1010 S Coast Highway 101, Suite 105
      Encinitas, CA 92024

      888-521-2479
      info@blooma.ai

      We're SOC 2 (Type 1 & 2) Compliant!

      Interested in a demo or have more questions?

      Contact us

      © 2021 Blooma, Inc.